Orders and Return Policy

Payments

Payment can be made using Visa, MasterCard. We also accept payments through PayPal.

Payments may be declined if the incorrect entry of your credit card number or the expiry date. It is also essential to check the security code (the three digits on the back of the card) to ensure they have been correctly entered. If your card still doesn’t work, please contact your card issuer. You are most welcome to call our sales manager and conduct the purchase over the phone.

All prices displayed include GST.

All credit card payments are safe as this website uses an encrypted connection, and the best global security standard fully protects the payment process.

Orders and Shipping

Our performance standard is to ship your order within 24 hours of processing. It will usually take 2 to 3 working days to reach you unless you live in a remote area whereby it would be best to allow 5 to 7 working days.

You will also receive an email advising the tracking details once your order has been received into our delivery system.

Order Tracking

You will receive an email advising the tracking number and transit details. Just log into the system and follow the prompts.

You most certainly may specify a PO Box address in which case your delivery will be carded for collection on arrival. Throughout the delivery period, you will be able to track your food.

Shipping of Orders

Your order will be sent through Australia Post service or our courier services in a pre-packed box.

Order can be left at your door if you are not home, or if you have nominated a safe drop off location.

If you haven’t specified a safe drop off location with authority to leave, Australia Post or our courier will leave a card advising your food has arrived and details of the local Post Office from where you can collect your delivery.